At Escon, we built our reputation on innovative, reliable, and scalable software solutions. With industry-standard products, NOW is the time for small to medium businesses to take note.
From email requests handling, to creating an CRM Web suite, we can give you what you need – quickly and affordably:
- Need to run Customer Support and Service solution on Windows or Linux-based apps?
- Escon products are certified for Windows, Solaris, and Linux, offering top performance and energy efficiency. With standard web-lightweight platform introduced, you can achieve the best from your PHP/MySQL web-site capabilities.
- Are you handling too many email and phone requests?
- Get a 100% decrease in the number of email requests you get and deploy virtual service desk in minutes with Escon's HelpDesk.
- Want to grow quickly and cut IT costs?
- Escon’s SupportPortal software can reduce power and operating costs by 75%.
- Do you manage your news and announcements?
- Check out the News management features that offers news and announcements distribution, through web interface or through common news lists.
- Looking for integrated web live chat solution?
- Try Live Help feature, make your web-site live and start online chat with your customers
Get yours Service Support Software and experience continued improvement
Like hundreds of our customers, you can afford to receive quarterly product’s new features and improvements. The April features include:1. Setting the operational hours
The operational/working hours that you configure to use while calculating the request due by date and time.
2. Configure Email templates
Set email templates for different help desk workflow tasks: Reply (to a customer), Assign (to a service specialist / support stuff), Close (to a customer).
3. Select Support/Service Department by web-form entry
An user can choose whether the request should be sent to the Support or to the Sales department (or any other, of course), while the Department manager gets automatic notification about every sent request. You can add as many departments you want to, and choose which could be public available or only to the registered users.
4. Download and Knowledge Base Report
The new report page is available where you can view how many hits each article or download receives like the most popular on the status page.
.. and a lot of other component’s improvements, which includes improved Installation procedure, where the PHP short_open_tag is set automatically to avoid installation crash; improved Configuration Panel, for easy navigation between numerous configuration option; ability to use regular PHP expression for the advanced additional fields validation; improved newsletter sending to avoid Spam filtering - message headers modification;
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