LiveSupportSaaS Announced

LiveSupportSaaS, instant messaging applications designed to provide online assistance to users of a web site, is officially started to work in September 2009. Escon and LiveSupportSaaS team has developed new capabilities and options, and enhancements, including unbundled pricing and flexible payment plans. The new features were specifically designed from information outlined through extensive customer feedback collected during the past months.

Registered users are to able to fully use LiveSupportSaaS features and benefits in the testing phase for free. LiveSupportSaaS plans to deliver new service during January 2010. We'll continually follow changes in the way software is delivered to businesses and consumers.

Read more about LiveSupportSaaS live support software features and benefits and sign-up for Free Account.

SupportPortal 3.0 available

SupportPortal 3.0 is now available.

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New Features For Your Customer Service and Support ...
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Quick Highlight:

- Content sensitive rules for received emails with auto-assignment and routing
- Spam filter in "incoming mail settings" configuration panel
- Allow "HTML in ticket text" option
- Send email notifications on ticket escalation events
- Sender email in "Departments" table. Ticket replies will be sent from that email.
- Options to assign ticket when creating by administrator/manager
- Use HTML fckEditor if "allow HTML in ticket" option is enabled
- Forum sends mail notification to moderators
- Updated "Message to visitor" form in Live Chat
- Allowed chat operator image in chat window header
- And much more ...