Thursday, January 22, 2009

SupportPortal 3.0 available

SupportPortal 3.0 is now available.

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New Features For Your Customer Service and Support ...
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Quick Highlight:

- Content sensitive rules for received emails with auto-assignment and routing
- Spam filter in "incoming mail settings" configuration panel
- Allow "HTML in ticket text" option
- Send email notifications on ticket escalation events
- Sender email in "Departments" table. Ticket replies will be sent from that email.
- Options to assign ticket when creating by administrator/manager
- Use HTML fckEditor if "allow HTML in ticket" option is enabled
- Forum sends mail notification to moderators
- Updated "Message to visitor" form in Live Chat
- Allowed chat operator image in chat window header
- And much more ...