Help desk e-mail to ticket conversion from multiple inboxes

HelpDeskSAAS version 2.1 was released on December 20, 2010. This release includes a variety of new features, enhancements and bug fixes for a significantly improved user experience.

As already available since version 1.8, the help desk e-mail to ticket conversion feature automatically converts service request emails sent by customers to your HelpDeskSAAS email address. All support submissions can be captured and centralized in order to maintain effective customer service.

The version 2.1 introduces the enhancement to this feature. Unlike previous versions that where able to convert messages from one email address, this version provides more email addresses to which messages can be sent.

Your organization may utilize the HelpDeskSAAS across many of your existing email accounts. Simply create an action rule for each inbound email address, which will optionally move converted tickets to ticket queues such as Sales, Support, Facilities Maintenance, Human Resources (HR), Accounting, etc.

What else HelpDeskSAAS Release 2.1 brings to you?

• Simplified action rules: End user actions, Support agent actions and scheduled escalations.
• Facelift: New layout for ticket processing on both support and customer side.
• Improved overall efficiency and performances.

HelpDeskSaaS version 2.0 released

Besides the usual and ordinary improvements and fixes, the release 2.0 has introduced a several new features, which can help you to customize your Help Desk SaaS system:

• Manage access to knowledgebase categories – The permission-based category access allows you to assign permissions for access to each category by client’s organization or group.
• Customized support ticket rating – Ticket rating allows your customers to rate the responses they get to tickets and this then allows you to monitor how pleased your customers are with the support they receive from your staff. Since this new version, you can enable or disable the ticket rating feature, and also to set default ticket rating value.
• Introduced help desk maintenance section – Account administrators are now able to take data export in one place: the ticket registry with related processing history, and user registry. The ticket recovery feature is also available, if a ticket is deleted by accident
• Improved user ticket processing area – Customer replies and text editing
• Allow or disallow knowledgebase article rating.

The upgraded Administration Manual is also available for download (PDF, 1.03 MB): HelpDeskSaaS Administration Manual.

Multilingual Help Desk Software as a Service - HelpDeskSaaS

HelpDeskSaaS software version 1.8 released

Multilingual capability

HelpDeskSaaS, a comprehensive help desk software as a service, today announced the general availability of multi-language support. HelpDeskSaaS will now be available in Spanish, French, German, and Portuguese.

HelpDeskSaaS simply use the end-user's browser locale setting to determine the application primary language. For example, if the user's browser is set to Spanish, that user will see the Spanish version of the application.

Availability and Pricing

The latest release of HelpDeskSaaS with multi-language support can be accessed from the website. HelpDeskSaaS offers a 15 day evaluation Premium Plan and a permanent Free Plan is also available for small businesses. The monthly subscription price for multi-language Edition starts from $19 per month with unlimited number of end-users. There are no add-on costs for any modules.

To read more about new help desk software-as-a-service features and benefits, please visit us at HelpDeskSaaS.com

or

Sign Up for Free 15 day Trial

HelpDeskSaaS.com provides help desk software as a service (SaaS, On-Demand, Hosted) as an add-on to websites. It gives website owners, small businesses and large companies a web tool for customer support and service. For more information, e-mail sales@helpdesksaas.com or visit HelpDeskSaaS.com.

New help desk software design

HelpDeskSaaS software version 1.7.2 released

HelpDeskSaas version 1.7.2 was released on July 31, 2010. The release includes a variety of new features, enhancements and bug fixes for a significantly improved user experience. Notable items of the update are User registration, Ticket attachements, Knowledgebase to ticket linking, Custom fields and Theme Backgrounds.

New Design and Layout

The new design should make HelpDeskSaaS more appealing and give it a more modern and professional touch. One of the most significant design changes is a new accordion menu. Accordion menu is a very handy tool to show and hide information as needed, so you can navigate through the help desk application the more quickly and more easily.

Background and menu themes

New color-theme backgrounds and menus for HelpDeskSaaS have been added to enhance the user experience and provide a more coordinated presentation of content. Users can combine current 7 background themes with 24 menu themes for the accordion left-side menu. Using such a kind of design scheme, you can fit your HelpDeskSaaS account more closely to your current website design.
You can control the presentation of content by setting themes from Setting > General menu.

Improved features

This list describes only a part of the improved software features and functionality of the HelpDeskSaaS system:

• Send notification email to a newly registered user: During the new user registration process, you can choose whether to send email notification to a user, so users can be notified with their login information.


• Ability to attach files from Microsoft Office family: Ticket attachments now can accept files from the Microsoft Office family, other than the existing archive, image and text files.


• Relate ticket to a Knowledgebase article: Insert any of the knowledgebase articles right into a reply text, so user can refer himself to a previously solved issue or request.


• Improved user defined custom fields: Create and manage custom fields for a new ticket creation, and also for a new user self-registration process.

To read more about new Help Desk Software as a Service (SaaS) features and improvements, please visit us at HelpDeskSaaS.com

or

Sign Up for FREE 30-day Trial

HelpDeskSaaS.com provides help desk software as a service (SaaS, On-Demand, Hosted) as an add-on to websites. It gives website owners, small businesses and large companies a web tool for customer support and service. For more information, e-mail sales@helpdesksaas.com or visit HelpDeskSaaS.com.

Major update from HelpDeskSaaS - Knowledgebase features added

HelpDeskSaaS software version 1.7 released

HelpDeskSaaS.com releases a new version of its help desk software as a service with a set of convenient improvements and upgrades. The main new feature is the ability to create and share the knowledgebase.

Create and share a Knowledgebase

The knowledgebase software-as-a-service allows you to create a collection of commonly asked questions and their answers. You can group these into categories and set them to be either visible or private (support stuff only). The client area offers the user the choice of browsing through the articles in your knowledge base or searching based on keywords they enter.

Self-service portal

The Self-service portal is a vital component in reducing support resources. By enabling users easily log problems and check on the status of tickets via the Web, Self-Service Portal improves the productivity of your helpdesk stuff and reduces the total cost of service delivery.
Customers are able to resolve some issues without ever contacting the help desk. HelpDeskSaaS Self-Service will allow customers to search for solutions to common problems event without login:

• Customized portal page - modify the look and feel of your help desk to direct end users to the tools and information they need


• Friendly web interface for creating new requests via simplified data entry form


• Enable your end users to submit trouble tickets online, and monitor their tickets throughout the support process.

The HelpDeskSaaS enables companies to view their entire small business client base with a single sign-on. Using an intuitive point-and-click menu, support representatives are expected to track and solve help desk issues, preview the reports, and offer online access to help desk information and direct ticket processing for their clients' employees.

Read more at: HelpDeskSaaS.com and Sign Up Free Help Desk Trial

HelpDeskSaaS.com provides help desk software as a service (SaaS, On-Demand, Hosted) as an add-on to websites. It gives website owners, small businesses and large companies a web tool for customer support and service. For more information, e-mail sales@helpdesksaas.com or visit helpdesksaas.com.

HelpDeskSaaS opening subscriptions

We are pleased to announce the opening subscription from February 26th 2010 to HelpDeskSaaS – help desk software-as-a-service for customer service and support.

HelpDeskSaaS is a online help desk software (SaaS, On-Demand, Hosted) that provides a web tool for website owners, small businesses and large companies for customer support and service.

The basic set of features includes:
- Public or Protected access
- Routing rules
- Automatic escalations
- Notifications
- E-mail templates
- SLA Management
- Custom form fields
- Change history
- Ticket classification
- Built-in time tracking
- Private notes

and many other help desk features provided through 3 subscription plans.

Given the profile of our customers, the subscription plans are designed to provide set of options that are best suitable for their size and their needs:

1. FREE plan for $ 0.00 /month. This plan contains basic set of features, suitable for:
- Small and startup companies
- Personal sites
- Blogs

2. Standard plan, from $9.50 /month. Combines features designed for:
- Middle sized companies
- Online sales
- Affiliates and resellers.

3. Professional plan, from $14.50 /month, is a full featured plan for:
- Large companies
- Customer service and support
- Multi-lingual sites

All plans include free support and monthly software updates.

Since the application is designed as a fully browser-based, there is no needs for downloads or additional software installations. Everything you and your visitors need to use HelpDeskSaaS is a standard web-browser.

We invite you to Sign Up for FREE and start using this plan without any obligations and time constraints.

Read more at: http://www.HelpDeskSaaS.com/

Help Desk SaaS Announcement

HelpDeskSaaS - Help Desk Software-as-a-Service (SaaS), has officially started to work at 19th January 2010. HelpDeskSaaS team has provided a targeted capabilities and options, including unbundled pricing and flexible payment plans for online help desk software. The features were specifically designed from information outlined through extensive customer feedback in the past few years in working during the work with our main product – SupportPortal.

HelpDeskSaaS is designed with the mission to satisfy a significant number of requests from current customers for help desk software available as a service. Since most of the small and medium companies want to use help desk software without dedicated resources, we’ve decided to provide an excellent product that would satisfy their requirements. These solution fulfill the current and future business requirements of our worldwide customers

With previous support software processes expertise and a proven track record, HelpDeskSaaS has mobilized the right people, skills, and technologies to help its customers get maximum value from adoption of technology.

Our upcoming plans include development of more significant features for covering the full set of requirements of advanced Help Desk SaaS.

Reat more at http://www.helpdesksaas.com/.

LiveSupportSaaS Opening subscriptions

We are pleased to announce the opening subscription from January 13th 2010 to LiveSupportSaaS – online messaging application specially designed for website owners, small and middle sized companies.

LiveSupportSaaS is a live chat software-as-a-service (SaaS, On-Demand, Hosted) that provides a web tool for Live Support and Proactive Sales. Easy-to-use features allows you to be online for your website visitors and customers, answer their questions, or direct them to the product they are searching for.

The basic set of features includes:
- Live chats,
- Real-time visitor monitoring,
- Search chat transcripts by messages,
- Auto-changing online/offline image,
- Transfer chat to operator, Prewritten responses,
- Operator to operator chat,
- E-mail chat transcript,

and many other features provided through 3 subscription plans.

Given the profile of our customers, the subscription plans are designed to provide set of options that are best suitable for their size and their needs:

1. FREE plan for $ 0.00 /month. This plan contains basic set of features, suitable for:
- Small and startup companies
- Personal sites
- Blogs

2. Standard plan, from $14.95 /month. Combines features designed for:
- Middle sized companies
- Online sales
- Affiliates and resellers.

3. Professional plan, from $24.95 /month, is a full featured plan for:
- Large companies
- Customer service and support
- Multi-lingual sites

All plans include free support and monthly software updates.

Since the application is designed as a fully browser-based, there is no needs for downloads or additional software installations. Everything you and your visitors need to use LiveSupportSaaS is a standard web-browser.

We invite you to Sign Up for FREE and start using this plan without any obligations and time constraints.

Read more at: http://www.LiveSupportSaaS.com/

Transform your website into an online sales channel

If your website is getting traffic then do no spend more on marketing. Spend on making it as user friendly and accessible as possible. Incorporate LiveSupportSaaS. It will not only increase your sales but will also decrease the cost of supporting your website.
LiveSupportSaaS is a type of software that allows you to chat with the visitors of your website in real time. It enables you to decrease the phenomenon of “shopping cart abandonment”. What’s more, it is easy to set up and easy to integrate with your website. LiveSupportSaaS enables you to provide immediate services to your online buyers. The normal turnaround time of 24 hours to an email enquiry is reduced to a few seconds. Unlike telephone support, the live sales center staff is also able to assist more than one client at a time. Dropped calls hamper sales. Your customers will be happy to get the personalized service through live chat. In a nutshell, live chat enhances and improves your customer relationship. Over a long time, your first time customers become your loyal buyers. An online shopping website without live chat is like a store without a salesperson. Go ahead and hire a professional and no-nonsense salesperson for your online store.