- Manage access to knowledgebase categories – The permission-based category access allows you to assign permissions for access to each category by client’s organization or group.
- Customized support ticket rating – Ticket rating allows your customers to rate the responses they get to tickets and this then allows you to monitor how pleased your customers are with the support they receive from your staff. Since this new version, you can enable or disable the ticket rating feature, and also to set default ticket rating value.
- Introduced help desk maintenance section – Account administrators are now able to take data export in one place: the ticket registry with related processing history, and user registry. The ticket recovery feature is also available, if a ticket is deleted by accident
- Improved user ticket processing area – Customer replies and text editing
- Allow or disallow knowledgebase article rating.
Tuesday, November 16, 2010
HelpDeskSaaS version 2.0 released
Besides the usual and ordinary improvements and fixes, the release 2.0 has introduced a several new features, which can help you to customize your Help Desk SaaS system:
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