New help desk software design

HelpDeskSaaS software version 1.7.2 released

HelpDeskSaas version 1.7.2 was released on July 31, 2010. The release includes a variety of new features, enhancements and bug fixes for a significantly improved user experience. Notable items of the update are User registration, Ticket attachements, Knowledgebase to ticket linking, Custom fields and Theme Backgrounds.

New Design and Layout

The new design should make HelpDeskSaaS more appealing and give it a more modern and professional touch. One of the most significant design changes is a new accordion menu. Accordion menu is a very handy tool to show and hide information as needed, so you can navigate through the help desk application the more quickly and more easily.

Background and menu themes

New color-theme backgrounds and menus for HelpDeskSaaS have been added to enhance the user experience and provide a more coordinated presentation of content. Users can combine current 7 background themes with 24 menu themes for the accordion left-side menu. Using such a kind of design scheme, you can fit your HelpDeskSaaS account more closely to your current website design.
You can control the presentation of content by setting themes from Setting > General menu.

Improved features

This list describes only a part of the improved software features and functionality of the HelpDeskSaaS system:

• Send notification email to a newly registered user: During the new user registration process, you can choose whether to send email notification to a user, so users can be notified with their login information.


• Ability to attach files from Microsoft Office family: Ticket attachments now can accept files from the Microsoft Office family, other than the existing archive, image and text files.


• Relate ticket to a Knowledgebase article: Insert any of the knowledgebase articles right into a reply text, so user can refer himself to a previously solved issue or request.


• Improved user defined custom fields: Create and manage custom fields for a new ticket creation, and also for a new user self-registration process.

To read more about new Help Desk Software as a Service (SaaS) features and improvements, please visit us at HelpDeskSaaS.com

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HelpDeskSaaS.com provides help desk software as a service (SaaS, On-Demand, Hosted) as an add-on to websites. It gives website owners, small businesses and large companies a web tool for customer support and service. For more information, e-mail sales@helpdesksaas.com or visit HelpDeskSaaS.com.